Privacy policy

Privacy Policy

LUNARI (hereinafter referred to as the “Store”) recognizes the importance of protecting customers’ personal information and complies with applicable laws and regulations regarding the protection of personal information. We handle personal information appropriately and securely.

1. Collection of Personal Information

The Store may collect customers’ personal information to the extent necessary when customers place orders, make inquiries, register accounts, subscribe to newsletters, or use other services.

The information collected may include:

  • Name
  • Address
  • Phone number
  • Email address
  • Shipping information
  • Order details
  • Payment-related information

2. Purpose of Use of Personal Information

The Store uses collected personal information for the following purposes:

  • To process and manage product shipments and orders
  • To contact customers regarding order details, delivery status, and payment matters
  • To respond to customer inquiries
  • To provide information about products, services, campaigns, and promotions
  • To improve our services and website operations
  • To prevent unauthorized use and provide secure services
  • To comply with applicable laws and regulations

3. Provision of Personal Information to Third Parties

The Store will not provide customers’ personal information to third parties without customer consent, except where required by law.

However, we may entrust the handling of personal information, to the extent necessary for providing services, to external service providers such as:

  • Delivery companies
  • Payment processing companies
  • Shopify
  • Other service providers involved in website operations and service delivery

4. Management of Personal Information

The Store takes appropriate security measures to prevent unauthorized access, loss, damage, alteration, leakage, or other risks involving customers’ personal information.

5. Use of Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as improving convenience, analyzing website usage, delivering advertisements, and improving our services.

Customers may refuse the use of cookies by changing their browser settings.

Please note that disabling cookies may prevent some website functions from operating properly.

6. Analytics Tools

The Store may use analytics tools to understand website usage and improve our services and website operations.

These tools may use cookies or similar technologies to collect information such as access data and usage patterns.

7. Advertising Services

The Store may use third-party advertising services for advertisement delivery and measuring advertising effectiveness.

These services may collect information such as browsing history and website usage through cookies and similar technologies.

Collected information is managed according to the privacy policies of each service provider.

8. Requests for Disclosure, Correction, or Deletion of Personal Information

If customers request disclosure, correction, suspension of use, deletion, or other actions regarding their personal information, we will respond appropriately in accordance with applicable laws after verifying the customer’s identity.

9. Changes to This Privacy Policy

The Store may revise this Privacy Policy when necessary due to changes in laws, services, or other circumstances.

Any changes will become effective when posted on this website.

10. Contact Information

For inquiries regarding this Privacy Policy, please contact us at:

Shop Name
LUNARI

Business Operator
Yiwu Jin Heng Trading Co., Ltd.

Representative
Ke Zhang

Address
Room 201, Unit 2, Building 5, District 1, Dashuifan Village, Choujiang Street, Yiwu City, Jinhua City, Zhejiang Province, China (Free Trade Zone)

Phone Number
080-5077-1669

Email Address
support@lunari.jp

Business Hours
Monday–Friday, 10:00–17:00 (Japan Time)