Privacy policy

LUNARI (hereinafter referred to as “the Store”) recognizes the importance of protecting customers’ personal information and complies with applicable laws and regulations regarding the protection of personal information. We handle personal information appropriately and securely.

1. Collection of Personal Information

The Store may collect customers’ personal information to the extent necessary when customers place orders, make inquiries, register accounts, subscribe to newsletters, or use other services.

The information collected may include:

  • Name
  • Address
  • Phone number
  • Email address
  • Shipping information
  • Order details
  • Payment-related information
  • Other information necessary for providing our services

2. Purpose of Use of Personal Information

The Store uses collected personal information for the following purposes:

  • Processing shipments and managing orders
  • Contacting customers regarding order details, delivery status, and payments
  • Responding to customer inquiries
  • Providing information about products, services, campaigns, and promotions
  • Improving our services and website operations
  • Preventing fraudulent use and providing secure services
  • Responding to legal requirements and obligations

3. Disclosure of Personal Information to Third Parties

The Store will not provide customers’ personal information to third parties without customer consent, except where required by law.

However, we may entrust the handling of personal information to third-party service providers, including shipping companies, payment processing companies, Shopify, and other external service providers, to the extent necessary for:

  • Product delivery
  • Payment processing
  • Website operation
  • Other services provided by the Store

4. Management of Personal Information

The Store takes appropriate security measures to prevent unauthorized access, loss, damage, alteration, leakage, or other risks involving customers’ personal information.

5. Use of Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

  • Improving user convenience
  • Analyzing website access and usage
  • Delivering advertisements
  • Improving our services

Customers may refuse the use of cookies by changing their browser settings.

However, disabling cookies may result in some website services not functioning properly.

6. Analytics Tools

The Store may use analytics tools to understand website usage and improve our services and website operations.

These tools may use cookies and similar technologies to collect information such as access data and usage statistics.

7. Advertising Services

The Store may use third-party advertising services for advertisement delivery and measuring advertising effectiveness.

These services may use cookies and similar technologies to collect information such as browsing history and website usage data.

Collected information is managed according to the privacy policies of each service provider.

8. Requests for Disclosure, Correction, or Deletion of Personal Information

If a customer requests disclosure, correction, suspension of use, or deletion of their personal information, we will appropriately respond in accordance with applicable laws after confirming the customer’s identity.

9. Changes to This Privacy Policy

The Store may revise this Privacy Policy when necessary due to changes in laws, updates to our services, or other circumstances.

Any changes will become effective when published on this website.

10. Contact Information

For inquiries regarding this Privacy Policy, please contact us at:

Shop Name
LUNARI

Phone Number
050-6863-8561

Email Address
support@lunari.jp

Business Hours
Weekdays 10:00–17:00 (Japan Time)