Terms of service

Terms of Service

These Terms of Service, hereinafter referred to as “these Terms,” set forth the terms and conditions for using the online store operated by LUNARI, hereinafter referred to as “our store.”

Customers who use our store are deemed to have agreed to these Terms.

■ Use of Our Store

Customers shall use our store in accordance with these Terms and the various policies established by our store.

■ Products

The natural stone accessories sold by our store are made with natural materials. Therefore, each item may vary in color, pattern, transparency, and inclusions.

We make every effort to show product colors as accurately as possible in our photos, but the actual color may appear different depending on your viewing environment.

Please enjoy these differences as part of the unique character of natural stones.

■ Orders

Customers may place an order by adding the desired item to the cart from the product page and entering the required information.

After an order is completed, an order confirmation email will be sent to the email address registered by the customer.

■ Prices

Product prices are based on the amounts displayed on each product page.

Our store may change product prices as necessary.

As a general rule, price changes made after an order has been confirmed will not apply to that order.

■ Payment

Available payment methods will be displayed at checkout.

Customers may select their preferred payment method from the options displayed.

■ Shipping

After your order is confirmed, we usually ship within 3–7 business days.

Delivery may take longer depending on order status, weather conditions, shipping carrier circumstances, or other factors.

■ Returns and Exchanges

Returns and exchanges shall be handled in accordance with our separately established Return & Refund Policy.

■ Prohibited Activities

Customers shall not engage in any of the following activities:

・Registering false information
・Placing an order by impersonating another person
・Using our store for fraudulent or improper purposes
・Causing damage to our store or any third party
・Violating laws, regulations, or public order and morals
・Any other activity that our store deems inappropriate

■ Disclaimer

Our store shall not be liable for damages caused by natural disasters, communication failures, delivery delays, system failures, or other reasons not attributable to our store.

Our store makes efforts to maintain the accuracy of the information on the website, but we do not guarantee the completeness or accuracy of all content.

■ Changes to These Terms

Our store may update these Terms as necessary.

Any changes will take effect when posted on this page.

■ Contact

For inquiries regarding these Terms, please contact us through the contact page.