Shipping policy

At LUNARI, we carefully package each product and deliver it safely so that our customers can enjoy a安心 and comfortable shopping experience.

Shipping Methods

Products ordered from our store will be shipped using our partnered delivery companies.

The most suitable shipping service will be selected depending on the delivery destination and product conditions.

Main shipping services include:

  • Domestic courier services
  • International shipping services
  • Other partnered delivery services

After your order has been shipped, we will send your tracking number by email.

※ The shipping company and delivery method may change depending on the delivery area and current logistics conditions.

Processing Time

After your order and payment have been confirmed, we normally ship your order within 3–5 business days.

※ Shipping operations are closed on weekends and public holidays.
※ During busy periods or depending on order volume, shipping may take longer than usual.

Estimated Delivery Time

The estimated delivery period after shipment is as follows:

Shipping within Japan

Delivery usually takes approximately:

5–10 business days

However, delays may occur due to the following reasons:

  • Bad weather
  • Traffic conditions
  • High volume at delivery companies
  • Busy seasons such as the year-end and New Year holidays
  • Logistics conditions
  • Customs procedures

Thank you for your understanding.

Shipping Fees

For deliveries within Japan:

Orders of 5,000 yen (tax included) or more

→ Free shipping

Orders under 5,000 yen (tax included)

→ Shipping fee: 800 yen (tax included)

Shipping Address

Products will be shipped to the delivery address provided at the time of order.

Changes to the shipping address after order confirmation may not be possible depending on the shipping status.

Please confirm your delivery address carefully before placing your order.

Long-Term Absence or Incorrect Address

If a package is returned due to reasons such as:

  • Long-term absence
  • Incorrect address information
  • Refusal to accept delivery

additional shipping costs required for reshipment may be charged to the customer.

Please make sure to receive your package within the storage period specified by the delivery company.

Customs Duties and Import Taxes

For international shipments, customs duties, import taxes, and customs handling fees may be charged depending on the destination country or region.

These charges are the responsibility of the customer.

About Our Products

LUNARI products are accessories made with natural stones.

Because natural stones are natural materials, each item may have individual differences in:

  • Color
  • Patterns
  • Transparency
  • Inclusions
  • Cracks
  • Sparkle and appearance

There may be slight differences between the product images shown on our website and the actual product.

Please enjoy these unique characteristics as part of the natural beauty of each stone.

Contact Information

For inquiries regarding shipping, please contact us at:

Shop Name
LUNARI

Phone Number
050-6863-8561

Email Address
support@lunari.jp

Business Hours
Weekdays 10:00–17:00 (Japan Time)

We usually respond within 2–3 business days.