Shipping Policy

At LUNARI, we carefully package each product and deliver it safely so that our customers can enjoy shopping with confidence.

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■ Shipping Methods

Products ordered from our store will be shipped using our partnered delivery companies.

We will select the most suitable shipping service depending on the delivery destination and product conditions.

Main shipping services include:

・Domestic delivery services
・International shipping services
・Other partnered delivery services

After your order has been shipped, we will send a tracking number to your registered email address.

※The shipping company and shipping method may vary depending on the delivery area and logistics conditions.

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■ Processing Time

After order confirmation and payment verification, orders are normally shipped within 3–5 business days.

※Shipping operations are closed on weekends and Japanese national holidays.
※During busy periods or depending on order volume, shipment preparation may take longer than usual.

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■ Estimated Delivery Time

Estimated delivery times after shipment are as follows:

Delivery within Japan

Orders are usually delivered within approximately 5–10 business days after shipment.

However, delivery may be delayed due to the following reasons:

・Bad weather
・Traffic conditions
・High volume at delivery companies
・Busy seasons such as New Year holidays
・Logistics conditions
・Customs procedures, etc.

We appreciate your understanding.

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■ Shipping Fees

For deliveries within Japan:

Orders of ¥5,000 (tax included) or more

→ Free shipping

Orders under ¥5,000 (tax included)

→ Shipping fee: ¥800 (tax included)

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■ Shipping Address

Products will be shipped to the delivery address provided at the time of order.

Changes to the shipping address after order confirmation may not be possible depending on the shipping status.

Please confirm your shipping address carefully before placing your order.

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■ Long-Term Absence / Incorrect Address

If an item is returned due to reasons such as:

・Long-term absence
・Incorrect address information
・Refusal to receive the package

additional shipping costs required for reshipment may be charged to the customer.

Please make sure to receive your package within the storage period specified by the shipping company.

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■ Customs Duties and Import Taxes

For international shipments, customs duties, import taxes, and customs clearance fees may apply depending on the destination country or region.

These charges are the responsibility of the customer.

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■ About Our Products

LUNARI products are accessories made with natural stones.

Since natural stones are natural materials, each item may vary in color, pattern, transparency, inclusions, cracks, and how it reflects light.

The actual product may differ slightly from the images shown on our website.

Please enjoy these unique characteristics as part of the natural beauty of each stone.

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■ Contact Us

For inquiries regarding shipping, please contact us at:

Shop Name
LUNARI

Business Operator
Yiwu Jin Heng Trading Co., Ltd.

Phone Number
080-5077-1669

Email Address
support@lunari.jp

Business Hours
Monday–Friday, 10:00–17:00 (Japan Time)

We usually reply within 2–3 business days.